Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Crypto Casnios — whether that's a question about a crypto casino bonus we've listed, a correction to something on the site, or a partnership enquiry. Email is the only channel we run, and we answer from a real inbox rather than a ticket bot.
Email the Editorial Team
Write to [email protected]. We aim to reply within two working days. Messages about factual errors or misstated bonus terms jump the queue, because a wrong wagering requirement on our page can cost a reader real money.
A few lines of context speeds everything up. If your message is about a specific operator, name it. If it's about a bonus, tell us where you saw the figure — our page, the casino's own promotions page, or an email you received. Terms change without much notice, and knowing the source tells us where the discrepancy sits.
What to include
- The page on videodetective.net you're writing about, if any.
- The operator name — BetPanda, CoinPoker Casino, Cryptorino or whichever site is involved.
- What you expected to see versus what you actually saw.
- A date, where it matters. Crypto casino promotions are rewritten often.
- Screenshots only if they contain no wallet addresses, transaction hashes tied to you, account numbers or ID documents.
How We Make Money, Stated Plainly
Crypto Casnios earns commission when a reader signs up through some of the links on this site. That funding pays for the research. It does not buy a position in our rankings, and no operator sees or approves our copy before it publishes. If we drop a site down the list, the commercial relationship doesn't change that — and if you think a ranking looks bought, say so in an email and we'll explain the reasoning behind it.
What We Can Help With — and What We Can't
| You're asking about | Can we help? |
|---|---|
| A bonus figure or wagering requirement we've published | Yes — we'll re-check it against the operator's current terms |
| Which coins a listed casino supports | Yes, as far as public information allows |
| A stuck withdrawal or locked account at a casino | No — only that operator's support can act on your account |
| Your KYC documents or verification status | No — we have no access to any casino's systems |
| Whether you personally may legally play from your state | No — that's a question for a qualified attorney |
| Tax on crypto gambling winnings or gains | General pointers only; speak to a tax professional |
| Corrections, feedback, partnership and press | Yes |
We are an independent comparison site. We hold no player funds, issue no bonuses and cannot intervene in a dispute between you and an offshore operator. If a payout has stalled, contact the casino's own support first — most run live chat — and keep your own record of dates, amounts and transaction IDs.
Bonus Queries: the Detail We Need
Bonus questions are the single most common reason readers write in, so it helps to know how we treat the numbers. Every headline offer we publish comes from the operator's own advertising, and every one carries conditions that decide whether it's worth anything to you. When you email us about an offer, tell us which of these you're stuck on: the playthrough multiple, the time limit, the maximum bet allowed while a bonus is active, the game weighting, or the cap on what can be withdrawn from bonus funds.
Three examples from the operators we currently list, with the conditions that matter sitting alongside the headline:
BetPanda — 10% Weekly Cashback
Our top-ranked listing, and it's there because the offer type suits the reader who plans to keep playing rather than take one shot at a bonus. Weekly cashback is calculated on net losses over a set period and typically lands as a balance credit, which is a structurally different proposition from a deposit match: there's no deposit multiplier to clear, but there's also nothing extra on day one. Check the operator's current terms for the qualifying period, any minimum loss threshold, whether the credit carries a playthrough before withdrawal, and whether the percentage varies by VIP tier. The limitation to be honest about: cashback only pays when you've lost, so it is not a bonus that improves your position — it slightly reduces the cost of losing, nothing more.
CoinPoker Casino — 150% Welcome Bonus up to $2,000
Listed second, and it stands out because the poker-led background means the site's rake and loyalty mechanics sit alongside the casino floor rather than behind it. The $2,000 ceiling is the maximum, not the typical outcome — you'd need to deposit the full qualifying amount to reach it. Before claiming, confirm the wagering multiple, how long you have to complete it, which games contribute at full weight (slots usually do; blackjack, roulette and baccarat frequently contribute far less or not at all), and the maximum stake permitted while the bonus is live. Limitation: a large percentage match on a big deposit ties up more of your own money for longer, and if you'd rather withdraw quickly, a match bonus works against you.
Cryptorino — 100% Match Bonus Up To 1 BTC + 10% Weekly Cashback
It earns a write-up because it pairs both bonus structures — an upfront match plus ongoing cashback — which is unusual enough to be worth understanding. The "up to 1 BTC" framing is the one to read carefully: because it's denominated in Bitcoin, the dollar value of that ceiling moves with the BTC price, and so does the value of any bonus balance you're carrying while you clear wagering. Verify the playthrough requirement, the expiry window and whether the cashback and the match can run at the same time or exclude each other. Limitation: BTC-denominated bonuses expose you to price movement on top of the ordinary risk of losing the stake.
Comparing the offer types before you write in
| Operator | Advertised offer | Structure |
|---|---|---|
| BetPanda | 10% Weekly Cashback | Loss-based rebate |
| CoinPoker Casino | 150% up to $2,000 | Deposit match |
| Cryptorino | 100% up to 1 BTC + 10% weekly cashback | Match plus rebate |
| Punkz | 20,000 USDT welcome + 15% cashback | Stablecoin match plus rebate |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 FS | Rebate plus free spins |
| Winna | Up to 60% rakeback, 25% instant cashback | Rakeback |
| Thrill | Up to 70% rakeback + 10% cashback | Rakeback plus rebate |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | Staggered match |
| Wild.io | Up to 350% across first three deposits + 200 free spins | Multi-deposit package |
| Vave | Up to 550 USDT + up to €75 free bet + 5% cashback | Mixed casino and sports |
Every figure above is the operator's advertised maximum. None is a payout you should expect, and all are subject to wagering, time limits and eligibility rules set by the operator, which can change. Always read the promotion page before depositing. These are editorial ratings from our own research, not customer review scores.
Questions About Money Movement
Readers often write asking why a deposit hasn't shown up or why a withdrawal is taking longer than advertised. We can't check your transaction, but we can tell you where the usual friction is. Deposits and withdrawals at these sites are on-chain, from a self-custody wallet or an exchange account, so three separate things affect timing: the network fee you paid, the number of confirmations the casino requires before crediting, and the casino's own internal review before it releases a payout. Bitcoin confirmations are slower than Litecoin or Dogecoin; Ethereum gas fees spike when the network is busy; USDT and USDC vary by which chain you send on, and sending a stablecoin on the wrong network is one of the most common ways people lose funds permanently.
Stablecoins are also the answer to a question we get regularly: how to avoid watching your balance swing while you play. Holding USDT or USDC keeps your balance roughly in dollar terms, whereas a BTC or ETH balance can gain or lose value overnight regardless of how the games go. Withdrawal limits, minimum cash-out amounts and any fee the casino adds on top of the network fee are set per operator — check them before you deposit, not after you've won.
On verification: some sites advertise no-KYC or minimal-KYC play, but most reserve the right to request identity documents at any point, particularly on larger withdrawals or where an anti-money-laundering or sanctions check is triggered. We won't help anyone work around verification, geoblocks or a site's terms of service, and we don't publish guidance on doing so. If a site has restricted your account, its support team is the only route.
Beyond the Casino Floor
Several operators we cover run more than one product line, and messages sometimes land with us about the wrong one. Vave pairs casino play with sportsbook betting, which has its own free bet terms and its own settlement rules. CoinPoker Casino sits alongside a poker offering where rake, not house edge, drives the loyalty maths. Rakeback deals at sites like Winna and Thrill are calculated from wagering volume rather than losses, so they behave differently from cashback again. If your query concerns sports betting, poker or a VIP tier rather than slots, live dealer tables, crash, dice, plinko or in-house originals, say which product line up front — the terms rarely carry across.
If your interest is casinos outside the GamStop scheme rather than crypto specifically, our rundown of non-GamStop casino options covers a separate set of sites.
Corrections and How We Check Things
Our listings are researched and verified against operators' published terms, licensing pages and game lobbies. We do not deposit, play or withdraw, so nothing here is presented as a tested payout time — advertised speeds are reported as advertised. Ratings are editorial judgments by our team, weighing coin support, bonus terms and their conditions, game range and provider lineup, licensing transparency, and how clearly withdrawal rules are disclosed. Commission never affects position.
Facts on this page were last reviewed on Sep 19, 2026 by Cade Ormond. Where something is unresolved — a licence we couldn't independently confirm, a term the operator states ambiguously — we say so rather than filling the gap. If you can show us a document that settles one of those, we'd like to see it.
Legal Standing, Age and Getting Help
You must be at least 18 to use this site and to gamble at the operators listed; some sites and some states set the minimum at 21, so check the operator's own terms and your state's rules. Nothing here is aimed at anyone below that age.
There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operations, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. For most US players they sit in a legal grey area, and legality and availability vary by state — a handful of states license online casino gaming, but those regulated operators don't run on crypto, and offshore sites self-restrict different states. Check your own state's laws before you play. US players are also generally liable for tax on gambling winnings and on crypto gains; treat that as general information and consult a qualified tax or legal professional about your situation.
Gambling costs money and most players lose. Crypto adds price volatility on top of that, so a balance can shrink even when the games break even. Never stake money you can't afford to lose, and don't treat any of this as income. Offshore sites may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, so set your own limits where the site allows it and use 2FA to protect your account. If gambling is causing you or someone close to you harm, the National Problem Gambling Helpline is available on 1-800-GAMBLER.
Before You Send
Short version: name the site, name the page, tell us what looks wrong, and send it to [email protected]. Never include passwords, seed phrases, private keys or ID documents — we will never ask for any of them, and any message that appears to request them is not from us. Take your time deciding where to play; nothing on this site expires, and a slow read of the bonus terms is worth more than a fast signup.